Baila helps your customers straight away, learns from their interactions and shows where attention is needed.
And in the back office the assistant helps you set up, manage and improve.
From question to insight.From insight to action.
For your customersService assistant9:41For your teamBack-office assistant9:41
Real conversations from a demo environment with fictional data.
The customer side
24/7 self-service that feels like service.
Your customers do not have to wait until you have time.
They can ask questions, find information and where possible arrange something straight away, from the same environment that holds their classes, bookings, payments or tickets.
Ask questions
About the class, the membership, the payment or the ticket.
Find information
Without digging through an email, a group chat or an old page.
Arrange it straight away
Within the rules and permissions of your school.
In the same place as
Classes
Bookings
Payments
Tickets
Fewer interruptions for you. Faster help for your customer.
What you learn from it
Every question tells you something.
Which information do customers look for again and again?
Where does confusion arise?
Which step causes questions?
Where do people drop off?
Baila helps make patterns in interactions visible, so you do not only handle questions but can improve your organisation.
Less time answering. More knowing what your customers need.
From answer to action
From question to arranged.
Sometimes someone does not want an explanation, but simply wants something to happen.
Within your rules and permissions, Baila can help carry out the next step directly.
What customers ask
Book me for Thursday.
I want to change my reservation.
Where do I find my ticket?
Which classes can I still take?
An answer when it is needed. Action when it is possible.
The back office
And Baila helps your team too.
The back-office assistant does not only help you search.
It helps you set up, manage and improve your organisation.
1
Set up
Create classes, courses, events, tickets and other offerings.
2
Manage
Look things up, change scheduling and carry out daily tasks.
3
Improve
See recurring questions, opportunities and parts that deserve attention.
You do not have to learn Baila. Just ask.
Two sides, one source
Two assistants. One current organisation.
Both work from the same information, processes, rules and permissions.
Service assistant
The service assistant helps your customers.
A customer asks
Can I catch up my class from Thursday?
One source
The same organisation
The same information
The same processes
The same rules and permissions
Back-office assistant
The back-office assistant helps you and your team.
Your team asks
Which memberships are about to expire?
Your customer experiences better service. You keep more time for your organisation.
Why it works
Not a chatbot next to your software.
Baila AI works from your real organisation.
Classes
Customers
Bookings
Memberships
Payments
Events
Tickets
That is why Baila can not only answer, but also:
Understand→carry out→signal→improve
Signals
Know what your customers are busy with.
Baila helps make visible which topics are alive and where customers need help.
For example
a lot of questions about one specific class
confusion around a membership
questions just before an event
trouble around ticketing or payment
recurring questions that are better solved up front
Not just delivering service. Improving your service.
Less time on questions. More grip on what is going on.
Let customers help themselves and let Baila support your team with the work behind it.
