BailaMembers, classes and memberships
That is what the switching service moves across, free of charge, when your subscription starts.
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Switching service
Coming from another system? We move your data across.
When your subscription starts we move your members, your classes and your memberships across to your own Baila Studio environment, free of charge. What comes across is agreed with you beforehand.
What it covers
A one-off service at the start
The switching service belongs to the start of your subscription. A later migration is not included; we agree that separately.
Only what you supply
We move across what you supply to us or give us access to. Baila does not approach any system without your permission and does not bypass security.
With your authority, and no further
You authorise us to request an export from your previous supplier on your behalf and to handle the correspondence that requires. That authority goes no further: we enter into no agreements, cancel nothing for you and make no payments on your behalf. You can withdraw it at any time via care@baila.me.
You remain responsible for the data
You are the controller for your members’ data; Baila is the processor and acts during the switch only on your instruction. The data processing agreement attached to the general terms applies to the migration as well.
An honest expectation
What we can and cannot promise
The switching service is a best-efforts obligation. We do our best to move your data across completely, but we do not guarantee completeness and we promise no turnaround time. Where we cannot access data or cannot obtain it in a usable form, for instance because your previous supplier provides no export, the migration lapses for that part. We will tell you when that happens.
This does not come across
- A direct debit mandate your members gave to another provider. Direct debit through Baila only comes into being after a member has made a first payment in your environment themselves; with that payment the member gives the mandate again.
- Payment history and invoices from your previous system.
- Documents and photos from your previous system.
Whatever you want to keep of that, you keep yourself outside the platform.
How it runs
From sign-up to check
Mention it when you sign up
When you request your environment you tick that you are switching and tell us which system you are coming from. We contact you after that.
We agree beforehand what moves
Together we determine which members, classes and memberships can be moved across, and how we get hold of the data.
You supply, we move it across
You supply the export or give us access. We move the data across to your own environment and let you know when we are done.
You check the result
Go through what is there. If something is off, report it within a reasonable period via care@baila.me so we can put it right.
What you do yourself
- Supplying: the export from your previous system, or access so we can request it on your behalf.
- Checking: going through the result once we report the migration is done, and reporting any discrepancies via care@baila.me.
Start switching
Request your environment and mention that you are switching. We will contact you about what can be moved across.