Baila
NLEN
Log inStart now
← Back to Baila
The back office

Everything that keeps your dance school running.

A complete back office for classes, scheduling, customers, memberships, payments, events and day-to-day follow-up.

View the environment ↓Start now

Dashboard and daily attention points

See what needs attention.

Open the day and see straight away which classes run today, with time, location, teacher and the number of sign-ups.

Ask the back-office agent

What needs my attention today?

The back office dashboard: today’s schedule with three classes, each with time, location, teacher and number of sign-ups, and counters for new students and active memberships below.

Classes, scheduling and attendance

From idea to scheduled programme.

Manage a weekly schedule with teachers and locations, and keep attendance per class.

Ask the back-office agent

Draft a proposal for an eight-week beginners course on Thursdays.

The activity overview in the back office: a week of classes with title, course, start time and location, from Salsa Beginners to Ladies Styling.

Customers, registrations and memberships

Every student and booking in one place.

Open a customer profile and see participation, membership and payments in a single view.

Ask the back-office agent

Can Noor be moved to the Thursday group?

A customer profile in the back office: the current membership with status and term, the membership history and the class registrations of the same student.

Payments and follow-up

Know what has been paid and what needs follow-up.

Follow direct debits and one-off payments per customer, with the status of every charge.

Ask the back-office agent

Which payments are still open?

The payments overview in the back office: direct debit entries per membership with amount, planned date, payment date and status, from open to paid.

Events, ticketing and additional sales

From publication to admission.

Set up an event with ticket types and price phases, and scan visitors at the door.

Ask the back-office agent

Set up a social for 150 visitors with early-bird and regular tickets.

An event in the back office: a dance night with three ticket types, each with its own price and stock, including an early-bird ticket.

Automations

Recurring work keeps running.

Set it up once: the weekly booking reminder for students, the window in which someone can cancel a booking and the try-out price that only applies to new and returning students.

The back office settings: switches and time limits for the weekly booking reminder, the try-out price and self-service cancellation by students.

Roles and permissions

Everyone works within their permissions.

Invite team members with a role that fits their job, from management and teacher to scanner and bar.

The back-office agent works within the role of whoever directs it: what you are not allowed to do yourself, the agent cannot do for you either.

The roles overview in the back office: roles such as admin, employee, teacher, scanner and bar, each with a description of what the role may do.

Reports and insights

Know where your revenue comes from.

View revenue per part of your school and VAT per rate for any period, and use the VAT report for your tax return.

The revenue overview for a month: revenue per part with transactions and VAT columns, and VAT per rate below.

The back-office agent inside every part

The back office does the work. The agent makes it easy to direct.

  • Find. Ask a question and get the answer from your own data.
  • Execute. Have tasks carried out, with a confirmation before anything changes.
  • Signal. Ask what needs attention and get the open points.
  • Realise. Work out new offerings, such as the proposal for a beginners course.

Nothing happens out of sight: conversations with the agent can be read back in the back office.

The assistant conversations in the back office: the list of team and member conversations on the left, and on the right a conversation in which the back-office agent works out a proposal for a salsa beginners course.
The customer portal

The counterpart: your student handles it themselves.

Next to the back office sits the customer portal, as an app on your student’s phone. That is where they book classes, manage their membership, see their payments and keep their tickets with QR code ready.

The customer portal on a phone: the My tickets screen with two tickets for a dance night, each with a QR code and a PDF download.

More about the customer portal →

Begin with your own environment

You create your environment at its own address and see the back office from the inside, at your own pace.

Start now →
  • Online within 5 minutes.
  • 90 days, no obligation*
  • No payment details needed to start.

*For the first 90 days you pay no package price. After that it is € 69 per month excluding VAT and you can cancel monthly. Costs per sale, such as ticket fees, apply from day one.

First see what working with Baila looks like →