The customer portal

Your students handle it themselves.

The customer portal is your school’s environment on your student’s phone. That is where they find and book classes, manage their membership, pay and keep their tickets ready.

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Schedule and booking

Find a class and book it right away.

Your student searches the schedule by day, dance style, level or teacher, books a spot and cancels within your school’s cancellation window.

Ask the service agent

Can I join a bachata class at my level on Thursday?

The schedule in the customer portal, seen by a signed-in member: that evening’s classes listed, with the booked class highlighted.

Membership and payments

They arrange their membership without your team.

Your student takes out a membership with a start date and payment method, changes or ends it later and sees their orders and payments under My purchases, with a pay button wherever something is still open.

The final step of a membership in the customer portal: the chosen membership with start date, payment method and the button to complete it.

Catch-up classes and absence

A missed class becomes a credit.

When your student cancels in time, they receive a class credit and the schedule shows which classes it can be used for. A holiday is reported in advance, after which their bookings in that period are cancelled in one go.

Ask the service agent

Can I catch up the class I missed on Thursday?

The My membership screen in the customer portal: the active membership with renewal date, the catch-up credit and the payment history with the planned direct debit.

Events and tickets

From buying a ticket to the scan at the door.

Your student views the event, buys their tickets, puts a name on each one and shows the QR code or the downloaded PDF at the door.

A ticket in the customer portal, ready for the door: a large QR code, the event details, the holder’s name and download buttons.

Knowledge base and questions

Answers that follow your school’s own rules.

The info page carries your school’s frequently asked questions and documents, and the assistant answers questions according to the knowledge you publish.

The assistant in the customer portal answers whether a missed class can be caught up, according to the school’s published knowledge base article.

The Baila account

One account, every affiliated school.

Your student signs in at every affiliated school with the same Baila account and manages their details in one place.

The account overview on baila.me with several dance schools listed and, per school, a button to go to that environment.

As an app on their phone

Your school’s app, without an app store.

With "Add to home screen" the portal opens as an app, carrying your school’s name, logo and colours. The weekly booking reminder shows the booked classes, with a cancellation link that works without signing in.

Fusion Latina’s public schedule on fusionlatina.baila.me, opened on a phone: three classes on a Thursday evening with times and participant counts.

The service agent throughout the portal

Your student asks. The portal takes care of it.

Live school data. Schedule, membership, credit and payments come live from your school’s environment.
Your own school knowledge. The rules and agreements you publish in the knowledge base, reflected in the agent’s answers.
Actions. Booking, cancelling and paying, with a confirmation before anything with money consequences happens.

The service agent works within the student’s permissions: it sees and does only what the student may do themselves.

Chat with the service agent: a student asks whether she can catch up the class she missed on Thursday. The agent explains the catch-up arrangement, finds space in Salsa Beginners on Thursday and offers to sign her up with a catch-up credit.

Give your students their own environment

You create your environment at its own address and see the customer portal from the inside, at your own pace.

Start now →

Online within 5 minutes.
90 days, no obligation*
No payment details needed to start.

*For the first 90 days you pay no package price. After that it is € 69 per month excluding VAT and you can cancel monthly. Costs per sale, such as ticket fees, apply from day one.

First see what working with Baila looks like →